Scott Merritt is a patient experience architect at CDW with more than 20 years of experience in the contact center space. It’s a familiar scene: A patient calls a health system for a specific need but ...

Let’s dig into the relative performance of Five9 (NASDAQ:FIVN) and its peers as we unravel the now-completed Q2 video ...

And many of those can be addressed with the right contact centre software built specifically for the banking ... speech analyser and AI call summary are only available with the highest-tiered plan.

Brown Capital Management, an investment management company, released its “The Brown Capital Management Mid Company Fund” ...

Emergency call centers in Pennsylvania are now allowing people to share live video with the dispatchers by using Prepared's technology. NBC News' Kate Snow talks to the CEO of the company about ...

Short-selling firm the Bear Cave targets contact center software company Five9 in its latest short report. "The Bear Cave believes Five9 management is lying to investors and the company is a ...

To support this, we are excited to introduce the first-party WhatsApp channel seamlessly integrated with Azure Communication Services, now available in public preview for Dynamics Contact Center.

Global Call Monitoring Software market to witness a CAGR of 20% during the forecast period of 2024-2030 HTF Market Intelligence consulting is uniquely positioned empower and inspire with research ...

An employee talks through a headset while working at the Avise Techno Solutions LLP call center in Kolkata ... introduced software for businesses that can interact with customers using spoken ...